Grey Paws and All Privacy Policy
Privacy Policy
Effective Date: 19th November
- Introduction
Grey Paws and All (“we,” “our,” “us”) is committed to protecting your privacy and ensuring your personal data is handled responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website and services.
By using our website, you consent to the terms of this Privacy Policy. If you do not agree, please refrain from using our site.
- Information We Collect
We collect the following types of information to provide our services effectively:
- Personal Information
Information you voluntarily provide when:
- Signing up for newsletters or contacting us.
- Booking an appointment
Examples include:
- Full name
- Email address
- Billing address
- Payment details (processed securely through third parties like Stripe or PayPal).
- Non-Personal Information
Collected automatically through cookies, tracking technologies, or analytics tools:
- IP address
- Browser type and operating system
- Pages visited and time spent on the site
- Referring website or search engine
- How We Use Your Information
We use the collected information to:
- Provide and personalize our services.
- Process transactions and send confirmation emails.
- Respond to your inquiries and support requests.
- Analyse website performance and improve user experience.
- Send updates, promotions, or newsletters (with your consent).
- Legal Basis for Processing Data (GDPR Compliance)
We process your personal data based on the following lawful grounds:
Consent: When you opt in to receive marketing communications.
Contractual Necessity: To provide services or fulfil a transaction.
Legal Obligation: To comply with applicable laws or regulations.
Legitimate Interest: For analytics and website functionality improvement.
- Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience.
- Types of Cookies Used:
°Essential Cookies: Necessary for the website to function (e.g., login).
° Analytics Cookies: To gather statistics about site usage (e.g., Google analytics)
°Advertising Cookies: To serve relevant ads.
- Managing Cookies: You can control or delete cookies through your browser settings.
- How We Protect Your Data
We implement industry-standard security measures, including:
- Secure servers and encryption (SSL) for sensitive transactions.
- Regular monitoring of our systems to detect vulnerabilities.
- Limiting access to personal data to authorized personnel only.
- Third-Party Data Sharing
We may share your data with third-party service providers strictly for operational purposes, such as:
- Payment processors (e.g., Stripe, PayPal).
- Email marketing services (e.g., Mailerlite).
- Website hosting providers.
We ensure all third parties comply with privacy laws and protect your data.
- International Data Transfers
If you are accessing our website from outside the United Kingdom, please note that your data may be transferred to servers located in other countries, including the United States. We ensure appropriate safeguards are in place for international transfers in compliance with GDPR and other laws.
- Your Privacy Rights
Depending on your location, you have specific rights regarding your personal data:
- a) Under GDPR (EU Residents):
Access: Request a copy of the personal data we hold about you.
Correction: Update or correct inaccurate information.
Deletion: Request the deletion of your data (“Right to be Forgotten”).
Data Portability: Receive your data in a structured, machine-readable format.
Withdraw Consent: Revoke previously granted consent.
- b) Under CCPA (California Residents):
- Access: Know what data is collected, used, or sold.
- Opt-Out: Prevent the sale of your personal information.
- Deletion: Request the removal of your personal data.
To exercise these rights, contact us at hindy@greypawsandall.com
- Retention of Data
We only retain personal data for as long as necessary to fulfill its purpose or comply with legal obligations. Retention periods depend on:
- Legal requirements.
- Contractual obligations.
- User requests for deletion.
- Children’s Privacy
Our website is not directed to individuals under 13 years of age (or the minimum legal age in your jurisdiction). We do not knowingly collect personal data from children. If we discover such data, we will promptly delete it.
- Policy Changes
We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically.
- Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your data, please contact us at:
Email: hindy@greypawsandall.com